FAQs

This person is your team member. We handle all the behind-the-scenes staffing, and give you full autonomy to manage, lead, coach, and guide your Virtual Assistants within your organization.

In other words, you’re the boss, and your Virtual Assistant is a member of your team.

Level isn’t your typical Virtual Assistant agency. We’re a specialized recruitment and staffing agency, not the ‘Virtual Assistant as a service’ model. We’re not going to just provide you a Virtual Assistant; we’re dedicated to recruiting a remote colleague who perfectly fits your team and role. This means your Virtual Assistant isn’t just a contractor; they’re a colleague, a genuine team member, a valuable part of your workforce.

As a premier staffing agency, we pride ourselves on providing Virtual Assistants some of the best benefits in the industry. This not only allows us to attract top-tier talent but also encourages your Virtual Assistants to stay for the long term. It’s this unique combination of tailored recruitment, true collaboration, and comprehensive benefits that truly sets Level apart.

In addition to handling essential backend functions such as time management, payroll, benefits administration, and compliance, our Support Team serves as a valuable resource for both you and your team members. We are here to provide guidance and access to resources on various aspects of management, effective communication, bridging cultural differences, and fostering remote team success.

As you know, hiring is an investment, and part of that investment is taking time to train. The good news is, training is easier than you might think with the right person in the role, and Level can make that happen!

Level will recruit individuals that are fully skilled for the position you are looking to fill. We will also provide you with resources and guides that will assist in planning how to train your new hire.

Our dedicated Support Team members are available to provide valuable guidance and assistance as you work with your Virtual Assistant. In the end, if you determine that your hire is not the right fit, we’ll partner with you to re-recruit for the position, waiving all recruiting fees. Your success is our goal.

Our recruitment process is designed to match individuals with their desired work arrangement. Candidates seeking part-time positions are typically looking for part-time roles, while those seeking full-time employment are focused on full-time opportunities.

If you are thinking you may need a full-time hire within the first 3-6 months, hiring for a full-time role is most likely the best option for you.

Learn more about our full-time and part-time pricing here, and if you are unsure which is the right option, talk with us. We can help with this!

Raises and bonuses are entirely at your discretion. Our team will reach out before your team members’ work anniversary to provide information on appropriate raise amounts based on factors like tenure, job performance, current job market, cost of living, etc.

100% of all raises and bonuses go directly to your Virtual Assistant. Level takes on all fees to make sure your team member gets 100% of what is given.

The process is easy. Email our support team and they’ll handle the rest.

We have a set of 10 holidays that we observe each year. We recognize that every business has its unique requirements, so we offer you the flexibility to tailor your holiday schedule to align with your needs.

Additionally, Level includes 7 days of paid time off in our monthly staffing fee.

Should you wish to include extra holidays or additional paid time off for your Virtual Assistant, these additions can be customized.

At Level, we recognize that making a hire is a significant decision, and we don’t think anyone should feel locked into a long-term commitment. We keep things straightforward – any termination simply needs a 30-day notice.

Our staffing agreement does include buy-out guidelines. If you would like a more in-depth understanding, feel free to reach out with your questions. We’re here to assist and provide clarity.